Incident - Notification of Unplanned Outage Resolved

Event Summary

Event ID: 4959
Type: Incident
Status: Resolved
Risk:
High
Start: 2025-04-17 21:50:00 (Pacific/Auckland)
End : N/A
Expected Impact: Total loss of service until Technicians are able to address the cause of the fault.
Description

Lightwire technicians have identified a hardware fault occurring at your local radio tower. Attempts are taking place to remotely resolve the issue, although a site visit may be required when it is safe to do so. We apologise for the inconvenience that this may cause, and will update you as soon as we can.

1 year ago (10:53 pm, 17th April 2025)

Lightwire Technicians are heading to the site this morning to replace the faulty gear and restore services. There is no ETR for this yet, but we hope to have this resolved soon.

If you have any questions regarding this, please reach out to our Support Team on 0800 12 13 14.

1 year ago (8:34 am, 18th April 2025)

Lightwire Technicians have replaced the faulty gear at the Tower now, and restored connections.

If your connection isn't online, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 12 13 14.

1 year ago (11:06 am, 18th April 2025)